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Frequently Asked Questions

Account Number is the unique identification number assigned to every customer in City Broadband and this should be handy, when you interact with City Broadband service executive.
Tariff plan is plan which the subscriber has opted for and which determines the Speed , FUP and the subscription charges to be paid by the customer for a given pre-determined period.
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
On reaching the fair usage level, the plan speed would be optimized to Post FUP speed mentioned above in the table, for the rest of the month/ billing cycle as applicable. Please note that the speeds would be upgraded to the normal speeds at the start of the next month /billing cycle as applicable. While the subscriber has always the choice of choosing a right plan basis their individual requirements which is available in our website City Broadband
We have a choice of Top up plans that are available basis individual requirements.
We assure you that the data transfer limits remain unlimited and there will be no change on the same.
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If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.
The warranty on Hardware, in case of outright purchase, is 1 year from the date of installation. An AMC (Annual Maintenance Contract) is currently available for devices after warranty period. Please feel free to call us at our helpdesk at the end of one year. Customers opting for installment purchase of modem are hereby informed that their warranty commences from the day the modem gets installed at their premises.
All customers are requested to disconnect the LAN cable from their PCs while not in use especially during rains & lightning since it is possible that some damage may be caused to the hardware. The customer would be liable to repair the damages caused to their PCs on their own due to any such natural calamities. For shifting of existing connection please inform in writing 15 days in advance. (Terms and conditions apply) In order to provide the service company will install the devices which will be company's property and Customer will be solely responsible for its secutity.