You could say our main product is customer support, since 90% of our staff is in some way dedicated to this process. Beyond fast speeds, amazing technology and great uptime records, we realize that we must judge our success on how well we take care of our clients. Customer satisfaction is what matters the most.
We Promise :
Be available, friendly and helpful at all times.
Answer the phone when you call, 24/7/365
Reply to your emails and support tickets within 24 hours
Provide timely information regarding System Incidents.
And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
We value customer feedback.Please give us a report card on how we’re doing. We want to know the good, the bad, and everything in-between. We’re listening.